InMotion Hosting has positioned themselves as one of the few large, stable hosting companies th at are not owned by Endurance International – a holding corporation for many well-known hosting brands (including a few that I use for sites like HostGator, Bluehost, and iPage).
There are a lot of InMotion Hosting reviews online – usually with user-generated reviews based on anecdotes, complaints, and personal experience. That’s fine, but I take a different approach with pros and cons to highlight whether a particular company is a good “fit” given resources, priorities, and experience.
No hosting company is perfect. And I’ve always maintained that there is no such thing as a “best” hosting company – it all depends on your goals and preferences.
Anyone who has ever run a website understands that customer service and support is something that’s easy to overlook and skimp on upfront…but you will always need support at some point, and when you need it…you really need it.
And the tricky thing about customer service is that it’s hard to judge it as a whole because you never know when you had a bad rep or when it’s indicative of a company’s culture (i.e., does the company view customer service as a cost or as an investment).